ween's Privacy Policy

1. Introduction and Scope of Application

This privacy policy applies to all ween services. When you register at ween, make a deposit, play games, or contact our support team, the collection and processing of information we receive from you is governed by this policy. Please read this document carefully; it contains important information about your legal rights and responsibilities.

As a responsible platform, ween treats user privacy with the highest importance. Your information is never sold to third parties and is not misused for advertising purposes. Our Terms and Conditions should be read alongside this privacy policy, as the two documents together form the complete legal framework for our services.

By using ween's services, you are giving your consent to the terms of this policy. If you disagree with any term, please stop using the service and contact our support team.

2. Information We Collect

ween collects two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

• At registration: full name, date of birth, mobile number, email address, and password.
• For identity verification: national ID card or passport details.
• Financial information: bKash, Nagad, or Rocket account numbers and bank account details — used solely to process transactions.
• Any information you provide via support chat or email.

2.2 Information Collected Automatically

• IP address, browser type, and operating system.
• Time of site access, duration spent on pages, and navigation patterns.
• Session data collected through cookies and similar tracking technologies.
• Gaming history, betting activity, and win/loss records.

2.3 Information Received from Third Parties

For identity verification and fraud prevention, ween may work with trusted verification service providers. Information received through this process is used solely to ensure the security of your account.

3. Purpose of Using Your Information

Collected information is used only for the following purposes:

1. Account management: registration, login, account verification, and identity confirmation.
2. Financial transactions: processing deposits and withdrawals, and issuing bonuses.
3. Customer support: resolving your requests and complaints.
4. Security and fraud prevention: identifying suspicious activity and keeping accounts secure.
5. Responsible gaming: monitoring unusual gaming behaviour and providing assistance when needed.
6. Service improvement: making the user experience simpler and more effective.
7. Communication: sending important policy changes, security alerts, or account-related notifications.

Your information is never transferred to third parties for marketing purposes. Service providers associated with ween are bound by strict confidentiality terms.

4. Cookies and Tracking Technologies

ween uses cookies and similar technologies that ensure the proper functioning of the site. Some services will not work correctly without cookies.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security, and ensure functionality. They cannot be disabled.

4.2 Performance Cookies

These cookies are used to analyse how well the site's pages are working. Data collected is aggregated and anonymous.

4.3 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause issues with login and transactions.

5. Data Storage and Security Measures

ween follows industry-standard security practices to keep your information safe. All data is transferred via SSL encryption and remains encrypted while stored.

5.1 Technical Security

• All data transfers are encrypted via SSL/TLS protocol.
• Passwords and sensitive information are stored using strong hashing algorithms.
• Servers are protected through firewalls and intrusion-detection systems.
• Regular security audits are conducted.

5.2 Organisational Security

Only authorised staff have access to your information for specific purposes. All staff are trained in privacy and are bound by confidentiality agreements.

5.3 Data Retention Period

Your information is retained for as long as your account is active. After account closure, certain information is kept for a defined period to meet legal and regulatory requirements, after which it is securely deleted.

6. Circumstances for Disclosing Information

ween may share information in the following limited circumstances:

6.1 Service Provider Partners

ween uses trusted third-party services for payment processing, identity verification, and technical infrastructure management. These organisations are given access only to the information needed for their designated tasks and are bound by strict confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a law enforcement authority. In such cases, ween will notify you where possible.

6.3 Business Transfers

Information may be transferred in the event of a business restructure or change of ownership. In such an event, the new authority will be required to follow the same privacy standards, and users will be informed in advance.

7. Your Rights and Controls

As a ween user, you have certain important rights over your own information:

• Access: You may request a copy of the information stored about you.
• Correction: You may request that incorrect or incomplete information be corrected.
• Deletion: You may request deletion of information that falls outside legal obligations.
• Restricting processing: You may object to your information being processed in certain circumstances.
• Portability: You may request your data in a common format.

To exercise these rights or for any questions, contact our support team via live chat or email. We provide support in both Bengali and English, seven days a week, twenty-four hours a day.

8. Privacy Protection for Minors

All ween services are intended solely for persons aged 21 or above. We do not intentionally collect any personal information from anyone under the age of 21. Age is verified at registration, and if a minor's information is found on any account, it is closed immediately.

If you believe a minor is using a ween account, please notify our support team.

9. Responsible Gaming and Use of Information

ween monitors users' gaming activity to uphold responsible gaming principles. Gaming data collected for this purpose is used only to take protective measures — such as helping set limits or identifying risky behaviour.

This information is not used to display advertisements or to sell to third parties. The sole purpose of using this information is to ensure user wellbeing.

10. Policy Changes and Updates

ween may update this privacy policy from time to time. For significant changes, you will be notified via your registered email address or through a notice on the site. Continuing to use ween after changes have been made means you consent to the updated policy.

For more information related to this policy, answers to common questions can be found on our FAQ page.

11. Contact and Complaint Resolution

For any questions about this privacy policy, requests for data access, or complaints, please contact us:

• Live chat: Available for immediate connection from any page on the site.
• Email: [email protected]

Our support team works in Bengali and English, seven days a week, twenty-four hours a day. Privacy-related requests are generally given an initial response within 72 hours.