ween's Responsible Gaming — Keep the Fun Within Limits
When gaming goes beyond entertainment, it is time to make the right decision. ween believes that every player's safety and mental wellbeing is the top priority.
What is Responsible Gaming and Why Does It Matter?
At ween, enjoying yourself and staying safe can go hand in hand. When casino games or sports betting begin to affect a person's daily life — creating distance from family, financial pressure, or mental unease — it is no longer just entertainment. Responsible gaming means staying aware of your own limits and seeking help when needed.
ween is not just a gaming platform — it is a commitment. We want every member to play by their own choice, within their budget, and to easily access support whenever they need it. To that end, we have built several practical tools that any player can use on their own.
Under our Terms and Conditions, gaming on this platform is strictly prohibited for anyone under 21 in Bangladesh. The age verification process is followed rigorously. If you have any doubts or account-related questions, you can find answers directly in our FAQ section.
You can also read our Privacy Policy to learn how we use your information and protect your privacy.
Key things to keep in mind
- Gaming is for entertainment, not a source of income
- Only bet money you can afford to lose
- Never play with money set aside for daily expenses
- Do not keep playing to chase losses
- Set time and money limits before you start playing
- Take breaks when needed and do not hesitate to seek support
Stay in Control — Self-Limit Tools
ween gives you full control over your own play. Use the tools below to keep your gaming experience safe at any time.
Deposit Limit
Set a maximum amount you can deposit per day, week, or month. If the limit is reached, the system will automatically block further deposits.
Session Time Limit
Decide in advance how long you will play in one session. An automatic break is available once the set time is reached.
Temporary Break
Pause your account yourself for anywhere from 24 hours to 30 days. It will reopen automatically once the break period ends.
Self-Exclusion
If you want to exclude yourself completely for a longer period, choose self-exclusion. During this time, no new account can be opened and no promotional messages will be received.
Activity History
View your full history of deposits, withdrawals, and betting at any time. It is a useful way to understand your own patterns.
Live Support
Contact us via 24/7 live chat or email for any issue. Our support team provides assistance in both Bengali and English.
Stay Alert — Recognise the Warning Signs
If you notice any of these signs in yourself or someone you know, it is important to seek help in time.
Chasing Losses
Continuing to play after repeated losses in an attempt to recover them is a clear sign of problematic gaming.
Betting with Essential Money
Using money set aside for rent, food, or family expenses for betting is a sign of serious financial risk.
Withdrawing from Family and Friends
Spending less time with loved ones because of gaming, or hiding your gaming activity, is a cause for concern.
Mood Swings and Restlessness
Feeling irritable, anxious, or angry when unable to play can be a sign of dependency.
Losing Track of Time
Spending much more time or money on gaming than planned is a sign of losing control.
Borrowing to Play
Betting with borrowed money or taking loans to gamble is a serious problem that requires immediate support.
Check Yourself — A Simple Questionnaire
Think through the questions below. This is not a test — it is simply a way to better understand yourself.
Have any of the following been true for you over the past few weeks?
If you answered "yes" to one or more questions, contact our 24/7 live chat — you will receive support without any judgement.
Ways to Get Support
Asking for help takes courage. There are several ways to find support at ween and around you.
ween Live Chat Support
Our support team is with you seven days a week, twenty-four hours a day. Support is available in Bengali. Tell us directly via chat to set up self-exclusion or a limit.
Email Support
You can also reach us by email. The team responds in both Bengali and English, and all conversations are kept confidential.
Family and Close Ones
Share what you are going through with a family member or a trusted friend. Support from those close to you can give you strength and help you make the right decisions.
Professional Advice
Seeing a psychiatrist or counsellor is not a sign of weakness. Mental health services are available at various government and private hospitals across Bangladesh.
Information and Awareness
Visit our FAQ section to learn more about responsible gaming. Being informed makes it easier to make the right decisions.
Account Security
Keep your password private and lock your account if necessary to prevent underage members of your household from accessing it.
ween's Commitment to Responsible Gaming
ween believes that creating a healthy gaming environment is not the player's responsibility alone — it is equally ours. We are actively working on this.
- Those under 21 cannot open an account — age verification is mandatory
- No promotional messages are sent to anyone who has self-excluded
- Deposit and betting limit requests are applied as quickly as possible
- The support team has been trained on responsible gaming
- Advertising does not target minors or vulnerable individuals
- Members can view their gaming history and spending information at any time
- If unusual gaming behaviour is detected, we proactively reach out
Important reminder
Gaming is a form of entertainment. It is not a solution to financial problems. No game or betting method guarantees a win — every bet carries the risk of losing money.
It is advised not to play when your ability to make decisions may be impaired — such as under the influence of alcohol or substances, or when extremely tired late at night.
For ages 21+. Keep your account details completely private to protect minors.
Responsible Gaming — Common Questions
Select the self-exclusion option from your account settings, or request it directly via our 24/7 live chat. Once self-exclusion is active, your account will not be accessible for the set period and no promotional messages will be sent to you.
All gaming and betting activities at ween are strictly for those aged 21 and above. This limit exists to protect minors, taking into account their mental development and financial independence. Age verification is mandatory at registration.
Yes, a request to reduce a deposit limit takes effect immediately. However, increasing a limit has a waiting period, which ensures the decision has been considered carefully.
Change your password immediately and inform us via live chat. It is especially important to let us know if an underage family member has been using the account. We will help you take the necessary steps.
Any eligible balance in your account can be withdrawn before self-exclusion is activated. Account access is suspended during the exclusion period. Contact us via live chat for details on the process.
Professional help for gaming or addiction is available at mental health departments in government hospitals and private counselling centres across Bangladesh. Consulting a psychiatrist with the support of family is the most effective step. ween's support team can also help point you in the right direction.
A gaming break is a temporary pause — typically from 24 hours to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is a longer-term measure for serious gaming problems, and reactivation after the period ends still requires a verification process.