ween Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") form a binding agreement between the ween platform and its user ("Member" or "you"). By using any service through the ween website, mobile app, or any other channel, you are considered to have automatically agreed to these Terms.

ween is an online entertainment platform offering sports betting, casino games, live casino, and various other gaming services. In addition to these Terms, ween's Privacy Policy and separate bonus-related terms also apply, and together they form the complete agreement.

For general information about ween's services, visit our About Us page, which outlines the platform's goals, scope of services, and our commitments to users in detail.

Eligibility and Age Requirement

To use any service on ween, a Member must meet all of the following conditions:

• Must be at least 21 (twenty-one) years of age.
• Must have the legal capacity to create and manage an account in their own name.
• Must participate on the platform of their own free will and with full awareness.
• Operating an account on behalf of another person or as a representative of any organisation is not permitted.
• Online gaming must be legal in the country or region from which the service is being used.

Protection of Minors

ween is firmly committed to protecting minors. If any person under the age of 21 creates an account or uses the service in any way, that account will be closed immediately and all associated transactions will be considered void. ween may request a government-issued ID at any time to verify age.

Account Registration and Management

Registration Process

Providing accurate and up-to-date information is mandatory when opening an account on ween. Opening an account with false information is a direct violation of these Terms and may result in account closure and cancellation of any financial claims. The following information is required at registration:

• Full name (as per national ID card)
• Active mobile number
• Valid email address
• Date of birth
• A secure password

One Account Rule

Each individual may open only one account. If multiple accounts belonging to the same person are found, all accounts will be suspended and the associated balances and bonuses may be forfeited. If multiple members of a household use the same device or network, notify ween support in advance.

Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. If you notice any unauthorised access or suspicious activity on your account, notify ween immediately. ween is not responsible for any loss resulting from sharing your password with another person.

Deposits and Withdrawals

Deposit Rules

Deposits on ween can be made via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 (five hundred taka). No processing fee applies to deposits.

• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.
• Sending funds through any method other than approved channels is not accepted.
• For bank transfers, any listed bank may be used, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

Withdrawal Rules

The minimum withdrawal amount from ween is ৳500 (five hundred taka). Withdrawals can be made via bKash, Nagad, Rocket, and bank transfer. Funds generally arrive within 5 to 30 minutes after a withdrawal request is approved.

• The account must be fully verified before a withdrawal can be made.
• Withdrawals may be held if the wagering requirement on an active bonus has not been met.
• The withdrawal amount cannot exceed the wallet balance.
• ween may request additional verification documents in exceptional cases.

Bonuses and Promotions

Welcome Bonus

A 150% bonus is available on the first deposit on ween, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500; the wagering requirement on that bonus is ৳1,500 × 20 = ৳30,000. Bonus funds cannot be withdrawn directly — they can only be withdrawn after the wagering requirement has been met.

General Bonus Terms

• Each bonus offer has its own wagering requirement; read it carefully before claiming the bonus.
• If you request a withdrawal while a bonus is active, the bonus and all winnings derived from it will be cancelled.
• Multiple bonuses cannot be active at the same time unless the offer's terms state otherwise.
• ween reserves the right to modify, suspend, or cancel any bonus offer.
• If you have any questions about a bonus, ask support before you start.

VIP and Other Promotions

ween's VIP programme has three tiers: Bronze, Silver, and Gold. The weekly cashback rate differs at each tier: up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Cashback is calculated based on the week's net losses. You must be an active member of the platform to access VIP tier benefits.

Gameplay and Betting Rules

General Gaming Policy

All games on ween operate according to their specified RTP (Return to Player). Game outcomes are determined entirely by Random Number Generator technology. Any attempt to manipulate a game or exploit a technical error will result in account closure.

• Each game has its own rules; read them before playing.
• If a software error results in an incorrect payout, ween reserves the right to correct that amount.
• In sports betting, if an event is cancelled, the stake will be refunded.
• Market-specific rules apply to bets placed on cricket, football, or any other sport.

Prohibited Activities

The following activities are strictly prohibited on the ween platform:

• Placing bets or playing games using automated bots or scripts.
• Placing low-risk bets for the purpose of meeting bonus wagering requirements (bonus abuse).
• Placing opposing bets on the same event from multiple accounts.
• Using another member's account or stealing their information.
• Any form of fraud or deceptive activity.

Security and Privacy

ween uses SSL encryption and modern cybersecurity technology to protect your personal information. Full details of how your information is collected, stored, and used can be found in our Privacy Policy, which forms an integral part of these Terms.

KYC Verification

ween reserves the right to verify members' identity and financial information. This process is known as KYC (Know Your Customer). A national ID card, passport, or other government-issued document may be requested for KYC verification. Withdrawals may be held if verification is not completed.

Data Security

• Members' personal information is not sold to third parties.
• Payment information is stored in encrypted form.
• Two-step verification (OTP) is available on the ween portal and app.
• If a suspicious login attempt is detected, the account is automatically secured.

Responsible Gaming

ween firmly believes that gaming is a form of entertainment — not a solution to financial problems. We want every member to play within their means. To support this, ween provides various tools and assistance.

Self-Control Tools

• Setting deposit limits (daily, weekly, or monthly)
• Setting betting limits
• Temporarily pausing the account (cooling-off period)
• Permanently excluding yourself (self-exclusion)

For detailed information on responsible gaming, read our Responsible Gaming page, which provides guidance on recognising the signs of problem gambling and how to get help. All services on this platform are prohibited for persons under the age of 21.

Account Suspension and Closure

Suspension by ween

ween may suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any clause in these Terms.
• Registering with a false identity or fraudulent information.
• Suspicious activity indicating money laundering or fraud is found on the account.
• Evidence of bonus abuse or unethical exploitation of the system.
• If underage status is proven.

Closed by Member

Any member may request to close their account at any time. All pending withdrawals must be completed before making the request. Any active bonuses and obligations related to terms and conditions will remain in effect after the account is closed.

Limitation of Liability

ween strives to ensure the highest quality of service. However, ween will not be liable in the following situations:

• If a game or betting session is interrupted due to loss of internet connection or device issues.
• If third-party services (payment gateways, banks) are delayed.
• If loss occurs due to the member's own negligence or theft of information.
• In the event of a service outage caused by unavoidable circumstances (natural disasters, cyberattacks, government directives).

In any dispute, ween's decision will be considered final, though the process will be conducted in a transparent and fair manner. If you have questions on important matters, you will find answers to common queries on our FAQ page.

Changes to Terms

ween reserves the right to amend or update these terms and conditions at any time. Changes will be published on this page with the effective date noted.

• For significant changes, a notification may be sent to the registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If a member does not agree with the new terms and conditions, they have the right to close their account.

Contact & Support

If you have any questions, complaints, or suggestions regarding these terms and conditions, please contact the ween support team. Our support is available in both Bengali and English, 24 hours a day, seven days a week.

ween will never ask for your password, OTP, or card number over the phone. If you receive any such call, please inform us immediately.